We make every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. If we are not notified of any problems with your package within 5 business days of delivery, then it is assumed your items arrived in good condition and shopnxr.ca is no longer liable for damaged, missing, or incorrect items. We are not responsible for any installation or service costs.
- How can I return an item?
A Return Merchandise Authorization (RMA) form is required for all returns. Customers must contact us within 5 calendar days of delivery date to receive an RMA, unless it is concerning incorrect, missing, damaged, or defective parts. To obtain an RMA form, please contact us through email. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.
- What do I do after I receive an RMA?
Once a return is authorized, we must receive the item(s)within 30 calendar daysof the receipt of order. RMA's beyond30 calendar daysof receipt of order will not be honored. All returned items must be in new condition, within the original packaging, and fit for resale. Be sure to include the RMA form in your return package. Please use a reliable shipping carrier for your return, and email us the tracking information.
- If Incorrect item is shipped
The customer is responsible for inspecting any and all parts delivered. If you receive an item that is not what you ordered, we must be notifiedwithin 5 business daysof receiving the package. We will not be responsible for any claims madeafter 5 business daysof receipt. Pictures may be required to authenticate your claim. Pictures may be required to authenticate your claim. We do not cross ship under any circumstances, meaning we must receive the returned item(s) before issuing any replacement(s).
- Missing items
We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within5 business days of receipt. We reserve the right to deny any missing item claims made after this time period.
- Part arrives damaged/defective
The customer is responsible for inspecting any and all parts delivered. Upon receiving your order, please inspect the packaging and merchandise for dents, scratches, or other damages or defects. If a part arrives damaged or defective, contact uswithin 5 business daysof delivery. We reserve the right to deny any damage claims made after this time period.
- Package lost in-transit
If a package is lost in transit and has not been delivered, the customer must notify uswithin 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed, and a replacement order or refund will be provided.
- Changed my mind/not needed
If an item(s) is no longer needed, the customer can request an RMA within 5 days from receipt of delivery. Please keep in mind the part must still be in new, uninstalled condition, with all of the factory original packaging intact.Electrical parts are non-returnable, regardless of reason or circumstance. We reserve the right to reject any returned item that does not meet our guidelines stated above. RMA's beyond5 calendar daysof receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable.
- Other reason for return
RMA requests that do not fall under the above categories will be reviewed on a case by case basis and a detailed reason must be provided for returning your order.